Becoming the best is our commitment to quality

No compromise on quality of service, safety and environmental protection said the CEO.

Green Oil & Investment was founded in 2001under title of YaBak Oil and has grown rapidly ever since, expanding around the world and becoming an organization with a global reach. due to the high focus on quality. Our team is focusing on all services and to provide satisfied quality products and services in needful time.

Quality assurance

Schmidt & Schmidt’s impeccable service quality is a basic prerequisite for high customer satisfaction and sustainable growth.

Quality sets the standard for fulfilling the requirements of our customers in business activities of the company. The quality management system in accordance with ISO 9001 is the basis for all other integrated management systems of our company.

Maintaining industry best practices and a high level of service is an integral part of our business as market leaders. It allows us to provide high quality and secure services while remaining flexible and resilient.

Our quality policy is defined and strictly guided by the following principles and behaviors:

• We comply with relevant laws, regulations and internal requirements, as well as ISO 9001 as the international standard for quality management.
• We develop quality thinking through leadership commitment, engagement and effective communication.
• We maintain and improve our quality management system.
• We outline well-defined learning programs to continually develop our skills.
• We standardize and maximize process efficiency through internal awareness, work procedures and instructions, management reviews and customer satisfaction surveys.
• We actively assess, identify, manage and monitor risk as the impact of uncertainty on our goals, and rely on our internal sustainability policies and practices to ensure quality even in challenging environments.
• We work closely with our suppliers to make sure they understand our needs, know their stuff, and meet our quality standards.
• We monitor our performance and that of our suppliers, and set goals for further improvement.
• We work closely with our clients to ensure they achieve their goals and their needs are met with our services.
• We complete projects and deliver our services on time, on budget and as required, and to achieve high customer satisfaction.
• If and when necessary, we take corrective action.

Quality is a fundamental element of the business and every working day of our company. These principles influence every aspect of our business and ensure that we offer the highest level of service. They are essential to achieve our vision of being recognized as the world leader in business services. This requires everyone to be involved, understand their responsibilities and take accountability for their actions as well as to be empowered to act in order to ensure high customer satisfaction and contribute to the development of the company.

We believe that the appropriate training of each employee is a prerequisite for achieving and maintaining the required quality. To do this, we encourage continuing education, targeted learning, objective assessment and stimulation. That’s why:

1. We believe that excellence is best achieved through:
   • preventing problems rather than fixing them after they occur.
   • recognition and analysis of errors in order to localize the causes of occurrence.
2. We encourage teamwork and use a common language and processes.
3. We make commitments that we fully understand and believe we can fulfill.
4. We ensure that our services meet the agreed requirements.
5. We track organization’s progress through benchmarking and continually improve our business processes, services, organization and employee productivity.

Because our customers define our quality, our quality policy begins and ends with them. A genuine understanding of the customer’s needs (listen, ask, validate and take action) ensures the quality of our actions at every stage and the fulfillment of our service obligations. Therefore:

1. Management requires timely provision of continuous feedback from customers. It leads to continuous improvement and innovation based on efficient business processes, well-defined measurements and best practices to ensure high level of customer satisfaction.
2. Everyone in our company is responsible for the high level of customer satisfaction by meeting and exceeding their obligations on time, providing best-in-class service.
3. It is important to establish a mutually beneficial relationship with our clients by securing their trust through understanding their needs.

The management and employees of the company are committed to continuously improve the quality management system, regularly review the established quality objectives and support the company in meeting and exceeding this quality policy.

Objectives

To ensure continuous improvement and sustainable development, Schmidt & Schmidt will focus on a series of quality objectives designed to address key priorities and challenges in the period 2024–2027. The company will pay particular attention to enhancing operational efficiency, fostering innovation, and meeting the evolving needs of clients and stakeholders. These objectives are aimed at maintaining the highest standards of quality while supporting long-term growth and resilience.

1. Enhance the quality management system: Ensure the system is user-friendly, comprehensible, and fully aligned with ISO 9001 standards, as well as the company’s internal culture and processes.
2. Strengthen client and supplier relationships: Foster better collaboration by regularly gathering feedback, addressing concerns promptly, and improving overall satisfaction levels.
3. Optimize processes and efficiency: Streamline internal workflows to reduce operational inefficiencies and increase overall productivity.
4. Promote innovation and long-term growth: Integrate advanced tools and practices to enhance the delivery of services while maintaining a focus on sustainable development.
5. Monitor and manage risks: Implement effective mechanisms to identify, assess, and address risks within the organization and with external providers.
6. Develop employee competence and engagement: Invest in continuous learning and skill development to ensure employees are equipped to meet quality standards and embrace a culture of excellence.

These objectives serve as a foundation for achieving high customer satisfaction and operational excellence while ensuring that the company continues to grow responsibly and sustainably.